Emergency Assistance
Customer support is available 24 hours a day through the Multi-Currency Cash Passport 24/7 Global Emergency Assistance service which provides a range of services including providing card balances, help with a forgotten PIN, replacement of lost or stolen cards, emergency cash to anywhere in the world, translator services, help finding legal or medical support and sending a message home.
A list of global toll free phone numbers are set out below. These numbers are also recorded in the Cash Passport Pack provided on issuing of the card and on the back of the Cash Passport card itself.
Alternatively, feel free to obtain assistance via the Cash Passport Online website.
| Country | Phone Number |
| New Zealand | 0800 444 691 |
| Australia | 1800 098 231 |
| Hong Kong | 800 966 321 |
| Japan | 00531 780 221 |
| South Korea | 00798 4434 1279 |
| Thailand | 001800 442 212 |
| UK | 0800 056 0572 |
| USA/Canada | 1 877 465 0085 |
| Other Countries* | +44 207 649 9404 |
* Please remember to add the International prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 00 1 954 838 8294). Calls to this number are not free of charge