Yes – we’re the real deal
Queenslanders Credit Union Ltd (Queenslanders) is a full-service financial institution dedicated to servicing the needs of the communities we were established to serve.
Queenslanders offers a comprehensive range of quality lending, transactional, investment and insurance products. Members of the credit union enjoy access to their funds locally through a state-wide network of branches; nationally through more than 15,000 ATMs (including 3,400 rediATMs) and 500,000 EFTPOS facilities; and globally through the VISA and MasterCard networks. In addition, members have access to telephone and Internet banking services 24 hours a day, 7 days a week.
Unlike most other financial service providers, Queenslanders is a mutual, which means each member is both a customer and an owner of the credit union. On joining Queenslanders, each customer purchases a ‘member share’, which entitles him or her to an equal opportunity to participate in the decision-making processes of the credit union.
It is this unique business model that sets Queenslanders apart from its main competitors and ensures that the institution remains focused on member needs rather than pursuing higher shareholder returns.
Like the banks, however, Queenslanders is an Authorised Deposit-taking Institution (ADI), regulated by the Banking Act 1959 and supervised by the Australian Prudential Regulation Authority (APRA). As a result of the regulatory environment in which all credit unions operate, Australia has one of the strongest mutual banking sectors in the world.
Our participation in the Australian financial services arena is about more than simply providing banking services. It is about community, social responsibility and collective strength.
We seek to understand the requirements of the community in which we operate so as to better service their needs. We view affordable, quality financial products and services not as a privilege, but rather, a member entitlement. We place the interests of our members first, measuring our own success and satisfaction through theirs.
In spirit, Queenslanders is a lot more than a financial institution. Defined by a history that is as colourful as it is long, Queenslanders is also a proud employer of 80 dedicated men and women and at the service of more than 20,000 valued members.
With origins dating back to 1963, Queenslanders evolved from the amalgamation of: Queensland’s first public service employee’s credit union, Media Credit Union, Austax Credit Union, and the Ipswich-based Discovery Credit Union (originally founded as the Queensland Coal Mining Industry Credit Co-operative).
Today, Queenslanders Credit Union is the state’s sixth largest credit union with more than $325 million in assets under management and a capital adequacy of nearly twice the minimum level as required by APRA (Australian Prudential Regulation Authority).
Our claim of ‘banking that’s personal’ is more than a slogan; it defines the customer experience our members enjoy and the goal underpinning our values. For us, it’s all about the relationships we build within our community and our emphasis on people rather than profit. At Queenslanders we value:
- Financial Security
- Honesty and Integrity
- Social Responsibility
- Mutually Rewarding Partnerships
Importantly, Queenslanders strives to deliver a safe and efficient banking system supported by superior personal service, while offering highly competitive financial products and services. And we proudly uphold an ethos of supporting those who support us - after all, that’s what a Queenslander would do.
To fulfil the financial aspirations of our members.
To provide our members with flexible, affordable and accessible financial products, supported by the highest quality service delivered by experienced professionals.
“Banking that’s personal.”
At Queenslanders we live by a set of shared values that guide our actions and behaviours. Our values influence: our professional ethics and practices, the way we work and interact with each other, the way we serve our members, and how we engage our stakeholders.
At Queenslanders Credit Union we value:
We are determined to protect the financial interests of both the Credit Union and our members. We will achieve this by responsible financial and business practices.
We adopt conservative business practices, and will only sell appropriate financial solutions to our members. We are committed to always act in the best interest of our members, recognising the trust afforded to us.
We value uncompromised honesty, personal accountability, mutual respect and the highest standards of ethical behaviour in all interactions and relationships.
Professional integrity is an attribute we work hard to preserve by consistently being truthful, equitable and conscientious in every part of our business.
We recognise success is measured not only by our financial performance but by the contribution we make to the communities we serve, and our impact on the broader environment.
We ensure our contribution is significant by aligning our activities with the values and aspirations of our members.
- Mutually Rewarding Partnerships:
Our success is dependant on building long-term and mutually beneficial relationships with our stakeholders.
We have grown our reputation on our commitment to the communities in which we serve. We choose to engage:
- Like-minded individuals and organizations within the communities with which we are aligned;
- Staff of exceptional character who are highly receptive, responsive and resourceful; and
- Reputable third party providers experienced in the delivery of quality customer service.